Authenticity is the cornerstone of online trust. This is true for both individuals and brands. Master the ability to be authentic and the rest will just fall into place. Transparency, trustworthiness, credibility – they are all side-effects of authentic behaviour. You see, people respond to, engage with, and generally trust those people, businesses, and brands that align their claims with their actions. To put it simply, they walk the talk.
In order to earn trust, a business or individual must be honest, personable and engage in transparent actions with their audience. Which in theory, sounds easy. But like most things in life, authenticity takes effort, and if you’re not careful, can cause you a world of hurt. (more…)